Professional Housekeeping Training Course

Course Modules

Module 1: Introduction to Housekeeping

• Role and responsibilities of a housekeeper
• Types of housekeeping workplaces
• Professional appearance and behaviour
• Workplace ethics

Module 2: Cleaning Techniques

• Daily and deep cleaning procedures
• Cleaning different surfaces and materials
• Bathroom and kitchen cleaning
• Dusting, vacuuming, mopping, and polishing

Module 3: Hygiene and Infection Control

• Personal hygiene
• Cleaning standards
• Infection prevention
• Waste management

Module 4: Housekeeping Equipment and Chemicals

• Safe use of cleaning equipment
• Cleaning chemicals and COSHH awareness
• Equipment maintenance
• PPE (Personal Protective Equipment)

Module 5: Bedroom and Bathroom Servicing

• Bed making
• Linen handling
• Room inspection
• Restocking guest amenities

Module 6: Customer Service Skills

• Communication skills
• Greeting guests professionally
• Handling guest requests
• Complaint handling

Module 7: Health and Safety

• Manual handling
• Fire safety awareness
• Slips, trips, and falls prevention
• Risk awareness

Module 8: Employability Skills

• CV preparation
• Interview techniques
• Teamwork
• Time management
• Workplace professionalism

Practical Training

• Bed making and room setup
• Bathroom cleaning
• Vacuuming and floor care
• Cleaning equipment operation
• Guest room inspection
• Customer service role-play
• Team cleaning exercises